7/25/2023 0 Comments Mechanic workshop![]() ![]() To make most of it, take a strategic approach when acquiring these. And this is where it gets a bit tricky, as these things tend to be quite expensive. Here, you will find a range of specialised tools and equipment. The second category can be referred to as ‘ shared tools’. As every technician should have its own set of personal tools, a fully equipped tool cart for every one of them is probably the best option. It usually consists of spanners, sockets, pliers, hammers and so on. This set consists of various tools and equipment that a technician uses in day-to-day work. First one is what can be called ‘ personal tools’. To optimise the number of tools needed, it is a good idea to have all the ‘ toys’ divided into two separate categories. An average car repair workshop needs a wide range of tools and a selection of specialised equipment. Although it might sound corky, this old wisdom is actually quite true. There is an old saying that a workman is only as good as his tools. And we will try to keep the cost down as much as possible.’ 2. It can be summed up as: ‘Don’t worry, we will take good care of your car. Your approach must be smooth and reassuring, so the customer knows his car is in good hands. This is understandable because they don’t know how long the repair will take nor how much will it cost. Bear in mind that most customers are under some amount of stress when taking their car to the workshop, especially when it is broken. Still, keep the initiative your side, so you can ‘ guide’ the conversation to the desired goal. ![]() To find a common language with any of them, your communication needs to be flexible and adaptive. Some are not tech savvy, others think they know it all, while many don’t want to be in the workshop at all. After all, this is a job where you have to deal with various types of people. In each situation, you have to find a way to effectively communicate with any customer. A set of good social skills is something any shop manager must have. ![]()
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